The purpose of this study was to determine whether the introduction of a Quality Circle Program would be associated with a positive change in staff perceptions of the organizational climate in the Student Services Division of a community college. A population sample of 86 members of the Student Services Division staff was surveyed to determine their perceptions of organizational climate before the implementation of the Quality Circle Program and, again, twelve months later. / The instrument used was The Survey of Organizational Climate developed by Alan L. Siegel and John R. Turney. It measures perceptions of organizational, supervisory, group, individual, job, and work outcomes characteristics. Two-tailed t tests were used to ascertain if there were significant differences in the perceptions of organizational climate before and twelve months following the introduction of the Quality Circle Program. / Major findings were: (a) there were significant differences in the respondents' perceptions of certain group characteristics; including group cohesiveness, decision-making, cooperation within the work group, intergroup relations, and the feeling that their ideas were listened to; (b) there were no significant differences in the respondents' perceptions of organizational, supervisory, individual, job, and work outcomes characteristics. / It was concluded that the aspects of employees' perceptions which were most likely to be affected by quality circles were their influence on the organization and the flexibility of management in making changes. Additional perceptions which were affected were those which were concerned with intragroup and intergroup cooperation. Recommendations were made for organizational improvements and further research. / Source: Dissertation Abstracts International, Volume: 47-08, Section: A, page: 2834. / Thesis (Educat.D.)--The Florida State University, 1986.
| Identifer | oai:union.ndltd.org:fsu.edu/oai:fsu.digital.flvc.org:fsu_75898 |
| Contributors | O'CONNOR, DOROTHY BAITSELL., Florida State University |
| Source Sets | Florida State University |
| Detected Language | English |
| Type | Text |
| Format | 133 p. |
| Rights | On campus use only. |
| Relation | Dissertation Abstracts International |
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