The operators working the emergency line 112 receive, evaluate and handle information about the type of incidence while performing their job. They also receive situations where they handle emergency calls dealing with suicides. Talking to a person with suicidal intent is an extremely stressful and mentally challenging situation. Operators are well aware when handling a suicide call a human life hangs in the balance. They are the ones which can discourage the intention of suicide or lose the caller. Due to the seriousness of the matter it is really essential that the operators are professionally prepared to handle such calls and successfully deal with this challenging situation. The thesis deals with the handling of suicide calls on the single European emergency line 112 in the South Bohemia and Plzen regions. I established two goals for the diploma thesis. The first objective is to compare the professional preparation of the emergency line 112 operators for handling suicide calls in the South Bohemia and Plzen regions. The second is to create a proposal for increasing the training preparedness of the emergency line 112 operators for dealing with suicide calls. The thesis is divided into a theoretical and practical part. The theoretic part covers the basic concepts of the topic of suicide. In general the reader becomes familiar with the basic concepts, such as forms, motives, causes, developmental stages, methods or risk factors for suicidal tendencies, past and present social attitudes and other facts are described. Further the issue of crisis intervention is clarified from the point of view of the emergency call 112 centers and their operators. The theoretical part of the thesis relies on the knowledge based on the analysis, synthesis and research from available sources dealing with this issue. Printed books, magazines, journals, laws, statutory regulations and methodology of the Czech Republic Fire and Rescue Service, Fighting rule of Fire protection units, Catalog File of Type Activities and electronic sources were used as references. To achieve the purpose and obtain answers to the research question, the qualitative methodology of research was used in the thesis. In both regions, on the basis of a questionnaire survey, readiness of the emergency number 112 operators to handle calls from individuals contemplating suicide was evaluated and the research question answered. Response to the research question proved that professional preparedness of the operators of emergency number 112 for handling calls related to suicide requires the operators possess additional professional knowledge and skills. Based on the data from the questionnaire survey and a study of the professional literature, design methodology is developed to enhance professional preparation service emergency number 112 suicide calls. The results from the questionnaire survey indicated that not all the operators demonstrated the same knowledge level and skills and that regularly all of them do not go through the same training on the theme of suicide. Therefore in design methodology, training divided by each category is incorporated. For each category, a schedule, structure and content of the training is elaborated and a suitable trainer is recommended. In the discussion and conclusion of this thesis there are further useful recommendations listed which relate to the research topic, however they are not part of the above mentioned methodology.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:154712 |
| Date | January 2013 |
| Creators | KUČEROVÁ, Renáta |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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