Yes / Effective and efficient healthcare not only depends on good interpersonal
communication but also on the ability of organisations to communicate
successfully and professionally. Yet organisations can become entrenched in
rules, regulations and expected behaviours that stifle creative responses to work
situations. Deep-seated bureaucracy can alienate the personal, and is made even
more challenging if the organisation has multi-sites. This chapter will examine
the many varied structures of organisation, and how communication flow within
organisations can limit or expand inclusion of staff members within its boundaries.
This chapter offers several barriers to good organisational communication and
suggests ways these hurdles can be overcome. The ethics of healthcare practice
is discussed in relation to the effect on the individual and the organisation,
highlighting how both parties could respond to avoid conflict, clash and threats to
professionalism. Above all, this chapter emphasises how open and honest personcentred
communication in an organisation can lead to healthy outcomes for staff
and patients alike.
| Identifer | oai:union.ndltd.org:BRADFORD/oai:bradscholars.brad.ac.uk:10454/16532 |
| Date | 10 December 2015 |
| Creators | Solas, John |
| Source Sets | Bradford Scholars |
| Language | English |
| Detected Language | English |
| Type | Book chapter, Accepted Manuscript |
| Rights | (c) 2015 OUP. Full-text reproduced by permission of Oxford University Press. |
| Relation | https://global.oup.com/academic/product/professional-and-therapeutic-communication-9780195591064?q=9780195591064&lang=en&cc=gb |
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