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Service Without a Smile?! Exploring the Roles of Customer Injustice, Anger, and Individual Differences in Emotional Deviance

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Identiferoai:union.ndltd.org:OhioLink/oai:etd.ohiolink.edu:bgsu1242687801
Date01 July 2009
CreatorsBarger, Patricia B.
PublisherBowling Green State University / OhioLINK
Source SetsOhiolink ETDs
LanguageEnglish
Detected LanguageEnglish
Typetext
Sourcehttp://rave.ohiolink.edu/etdc/view?acc_num=bgsu1242687801
Rightsunrestricted, This thesis or dissertation is protected by copyright: all rights reserved. It may not be copied or redistributed beyond the terms of applicable copyright laws.

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