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工業區管理制度與滿意度之研究

在台灣經濟發展的過程中,政府自民國49年依據獎勵投資條例投入開發基隆六堵工業區以來,隨著不同時空的經濟發展背景及產業生產環境需求變遷,陸續開發設置功能、目的及時代任務相異的工業區,滿足產業或廠商對工業用地的使用需求。長期以來政府採取直接設置工業區管理單位介入工業區管理的政策模式,擔負起維護管理工業區公共設施(備)設施及生產所需公共服務之供給者角色。90年代隨著法令逐步放寬,各類型工業區管理制度代表著政府、市場力量不同程度介入;從財產權觀點,各管理制度對於廠商共有的集體資產在產權配置上亦有所差異,且與需求者在消費過程的滿意程度具有關聯性。然而,從廠商需求者的角度分析,對於工業區管理的滿意度是否因管理制度差異,亦或集體資產在產權配置的不同而有所關聯。
本研究從廠商角度,藉由新竹科學工業園區、新竹工業區、南港軟體工業園區、以及宏碁智慧園區工業區為研究案例之實證調查結果,分析發現工業區廠商對管理費(維護費)收費計價方式、收支運用資訊公開程度、管理事務決策、管理單位瞭解公共服務需求程度等產權配置狀態認知與各項工業區管理滿意度,都存有顯著正向關聯;在制定管理規章的需求程度的配置狀態認知上,則對公共服務、整體管理等兩項滿意度,亦存有顯著正向關聯性;但各研究案例工業區管理制度差異,並未完展現在廠商對管理滿意度的影響,廠商可以感受到的是對管理費(維護費)收費計價方式合理性、收支運用公開程度滿意度。故本研究就前述實證結果,針對各研究案例制度運作及未來工業區管理制度等,提出相關建議意見,作為政府制定管理相關法令制度及後續研究的參考。 / Since 1960, in order to satisfy the industries and entrepreneur’s need, the industrial estates, with different purpose, mission, and function, are continually developed by the government during the processes of the economic development in Taiwan. At this period, the estates are all managed directly by the administrative agencies established by the government. However, during the 90s, the regulations have been loosened, and the several different types of management system have been formed as such result. For the management system, with reference to Property Right, the different allocation of the Collective Property Rights and the degree of satisfaction with the management are closely related. Hence, this study is aimed to investigate, from an entrepreneur’s point of view, whether the degree of satisfaction on the management of industrial estate will be differed, in relation to different type of management system, or, the different allocation of the Collective Property Rights.

Thus, this study is focused on the research and investigation of 4 typical industrial estates, Hsinchu Science Park, Hsinchu Industrial Park, Nankang Software Park, and Acer Aspire Park, of which each operates under different type of management system. After detailed analysis, it is discovered and proved that the existence of positive relationship between the different allocation of Collective Property Rights and the degree of satisfaction on the management of industrial estate. On the other hand, there is no obvious effect observed on the degree of satisfaction with different type of management system, however, the positive relationships are also found with calculation and collection of the management fee (maintenance fee) and the openness of utilization of the same. In this study, therefore, according to the above mentioned findings, relevant recommendations for the future industrial estate operation and management system are provided, which will not only serve as a reference to the government to amend the related management regulations, but also for the follow-up study in depth.

Identiferoai:union.ndltd.org:CHENGCHI/G0919230271
Creators陳育峰, Chen,Yu-Feng
Publisher國立政治大學
Source SetsNational Chengchi University Libraries
Language中文
Detected LanguageEnglish
Typetext
RightsCopyright © nccu library on behalf of the copyright holders

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