The task delegation, in the organizational context, is a process by
which the responsibility of carrying out a task is assigned to a suitable person.
However, in various companies, this process is carried out subjectively and manually,
leaving aside the performance of the worker. This situation affects the effectiveness
of the company's operation and produces dissatisfaction among the
workers. In this article, based on a company in the telecommunications sector
that operates under standardized projects, a scheme and a computer tool are established
for the task delegation based on the performance of the worker. For this,
a systematic mapping study was carried out in order to identify and characterize
the existing solutions on delegation systems based on performance. Then, once
the scope of the solution was delimited, the development of the “Delegator” computer
tool and the validation of the delegation of tasks based on performance proceeded.
From a practical perspective, the established assignment scheme allows
a categorization based on the criteria: task start date, task deadline, number of
inputs and number of skills required; and the tool facilitates its application to the
defined case of the company. From a theoretical perspective, the categorization
of workers using the SVM is performed according to four variables of the task to
be delegated, two of them are new variables that count the required characteristics
of the worker and the entries of the task.
| Identifer | oai:union.ndltd.org:PUCP/oai:tesis.pucp.edu.pe:20.500.12404/24253 |
| Date | 01 January 2025 |
| Creators | Chávez Cobián, Alfredo Leonardo |
| Contributors | Dávila Ramón, Abraham Eliseo |
| Publisher | Pontificia Universidad Católica del Perú, PE |
| Source Sets | Pontificia Universidad Católica del Perú |
| Language | English |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Format | application/pdf, application/pdf |
| Rights | Atribución-CompartirIgual 2.5 Perú, info:eu-repo/semantics/embargoedAccess, http://creativecommons.org/licenses/by-sa/2.5/pe/ |
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