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Putting Policy into Practice: A Qualitative Analysis of Front-Line Care Work in Human Services

Previous research reveals the existence of social distance between the social policies that govern care work and human services that make up child welfare systems and their front-line implementation by direct service workers. The authors suggest that the nature of child welfare and human services requires discretion and flexibility that is not built into governing social policies. Our study uses qualitative ethnographic methods including participant observation, informal interviewing, and content analysis to determine the extent to which front-line barriers persist to implementing child welfare and related types of human services social policies and legal mandates. A comparison of different human services settings is presented along with a social policy analysis. A discussion of implications for front-line care work and ongoing research goals will be included.

Identiferoai:union.ndltd.org:ETSU/oai:dc.etsu.edu:asrf-2223
Date25 April 2023
CreatorsJenkins, Julianna, Moore, Christa
PublisherDigital Commons @ East Tennessee State University
Source SetsEast Tennessee State University
Detected LanguageEnglish
Typetext
SourceAppalachian Student Research Forum

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