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An investigation of the municipal credit control policy, with special reference to the Nelson Mandela Metropolitan Municipality

In this mini-dissertation, an investigation of the municipal credit control policy, with specific reference to the Nelson Mandela Metropolitan Municipality was undertaken. The dissertation comprises six chapters. The study is based on the assumption that the existing credit control policy currently (2001) used by the Nelson Mandela Metropolitan Municipality to collect service arrears has failed and that this failure is the reason why the Municipality is struggling to survive financially. This is affecting the rendering of services. The validity of this assumption was investigated. The primary objectives of the research included, inter alia, to provide a brief theoretical background on the transformation of local government in South Africa. This was followed by an investigation of the role of South African local government and the impact of non-payment for municipal services, with specific reference to the Nelson Mandela Metropolitan Municipality. The empirical survey, the research methodology and the interpretation of the research findings are described. This is followed by an explanation of the survey questionnaire used for the accumulation of data needed for the analysis. The research findings of the empirical survey were statistically analysed and reported.

Identiferoai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:nmmu/vital:10769
Date January 2001
CreatorsTsatsire, Israel
PublisherPort Elizabeth Technikon, Faculty of Commerce and Governmental Studies
Source SetsSouth African National ETD Portal
LanguageEnglish
Detected LanguageEnglish
TypeThesis, Masters, MTech (Tourism management)
Formatx, 146 leaves, pdf
RightsNelson Mandela Metropolitan University

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