This paper is a review of the literature on quality management practices and firm performance. Theoretical frameworks linking ISO 9000 and Total Quality Management (TQM) were analyzed. ISO 9000 has been recommended to be used as a route to TQM. The emergence of constructs of quality management practices was examined. Eight most popular constructs have been identified - top management support, quality information availability, quality information usage, employee training, employee involvement, product/process design, supplier quality and customer orientation. A thorough review of the literature pointed to three categories of empirical studies on quality management practices and firm performance, i.e., comparative studies, longitudinal studies and impact studies. This paper suggests that future research in quality management should focus on the link between quality management and financial performance. / Thesis (DBA(DoctorateofBusinessAdministration))--University of South Australia, 2004.
| Identifer | oai:union.ndltd.org:ADTP/267617 |
| Creators | Kanapathy, Kanagi. |
| Source Sets | Australiasian Digital Theses Program |
| Language | English |
| Detected Language | English |
| Rights | copyright under review |
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