Quality service in a large metropolitan healthcare facility's cafeteria : a comparison of customer perceptions and management perceptions as measured by SERVQUAL /

Description

Thesis (M.S.)--Rochester Institute of Technology, 1995. / Typescript. Includes bibliographical references (leaves 53-55).

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1. http://hdl.handle.net/1850/12018

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Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/35011320
Date	January 1995
Creators	Frederiksen, James.
Source Sets	OCLC
Language	English
Detected Language	English
Source	Online version of thesis