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Increased customer satisfaction during experiential learning

Published Article / A pilot programme was run (2004-2005) with Tourism Management students at the Central University of Technology, Free State to enhance the satisfaction levels of both the student and relevant employers during Experiential Learning. The goals were to try and better prepare students for their Experiential Learning experience by means of a formal orientation programme in addition to the normal briefing session held and to enable both students and employers to achieve higher satisfaction levels in terms of pre-determined aspects as a result of the programme. The pilot programme was based on and informed by theories of learning in cooperative education, best practice requirements as well as a study of possible benefits to all parties concerned.

Identiferoai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:cut/oai:ir.cut.ac.za:11462/404
Date January 2007
CreatorsJacobs, H.S.
ContributorsCentral University of Technology Free State Bloemfontein
PublisherInterim : Interdisciplinary Journal, Vol 6, Issue 2: Central University of Technology Free State Bloemfontein
Source SetsSouth African National ETD Portal
Languageen_US
Detected LanguageEnglish
TypeArticle
Format102 796 bytes, 1 file, Application/PDF
RightsCentral University of Technology Free State Bloemfontein
RelationInterim : Interdisciplinary Journal;Vol 6, Issue 2

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