Extraction of a set of roles, activities and tools used in a process from a case study to support change : a jigsaw puzzle piece in the framework of ITIL /

Description

Univ., Dipl.-Arb.--Fibourg, 2001.

Links & Downloads

1. http://www.gbv.de/dms/zbw/399624708.pdf

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Additional Fields

Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/249938109
Date	January 2004
Creators	Zürcher, Marcel.
Publisher	Fribourg/Suisse : iimt-Univ.-Press,
Source Sets	OCLC
Language	English
Detected Language	English