From recent year(2008), restaurant, retailing, credit card services industry have began focusing on frequency reward promotion activity to increase business and customers¡¦ loyalty. How do consumers like the activities? Actually, not all customers can be rewarded from their accumulated frequency. Failure of the accumulated frequency to obtain reward may cause consumers negative emotions. And, eventually the bad feeling impacts on their attitude toward the store. The current research developed two types of consumer emotional scale in adjective and in Chinese idioms .
Through a 3x2x2 factorial design, 84 participants, 42 students and 42 rank-and -file people, took parts in the experiment, while 3 situations of frequency activities, 2 types of reward, and 2 kinds of business were manipulated, and two categories of criterion measure, emotion and attitude towards store, were implemented.
¡]1¡^Customers who get reward promotion will have higher positive emotions than who failed to redeem.
¡]2¡^People with high degree of loss, in the activities have much negative emotions, comparing to these without.
¡]3¡^Consumer emotions will affect the consumer's willingness to repeat purchase, likening and emotional attitude towards the store.
¡]4¡^Different industry will moderate the effect of redemption situations on consumer emotion.
¡]5¡^The original product type frequency rewards, in certain condition, may solicit more positive emotion than other type of product reward.
Keywords: frequency promotion activities, redemption situations in promotion, consumer emotion, measurement for emotion
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0810109-183300 |
| Date | 10 August 2009 |
| Creators | Ko, Pei-chun |
| Contributors | Min-Hsin Huang, Chun-Tuan Chang, Albert Wenben Lai |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0810109-183300 |
| Rights | not_available, Copyright information available at source archive |
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