M. Tech. Tourism and Hospitality Management / This study aims to determine and evaluate which hotel attributes are deemed important by hotel customers and managers in Gauteng. This knowledge will help hotel managers identify which aspects of the hotel services they should improve upon and to which ones they should devote less time. By doing this, hoteliers will be able to meet customers needs with improved level of satisfaction and loyalty, which will contributes to increased revenue.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:tut/oai:encore.tut.ac.za:d1001348 |
| Date | January 2014 |
| Creators | Ntimane, Vongani Ethian. |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Text |
| Format |
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