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Effects of Goal Setting, E-mail Feedback and Graphic Feedback on the Productivity of Public School Attendance Clerks

A package intervention, consisting of daily-adjusted goal setting, e-mail feedback, and graphic feedback, was used in a public school attendance office to increase the efficiency with which 3 attendance clerks documented student attendance. During the intervention phase, the attendance secretary set a daily goal for each attendance clerk. This goal was a percentage of student absences to be coded and entered in the school computer program. After establishing a daily goal, the attendance secretary provided daily feedback, in the form of a written e-mail response and graphed feedback to each clerk. If the subjects had attained their daily goal, the attendance secretary also delivered a praise statement along with the e-mail feedback. Results indicated that the intervention package was ineffective in producing change in the attendance clerks' absence coding behavior.

Identiferoai:union.ndltd.org:unt.edu/info:ark/67531/metadc2609
Date08 1900
CreatorsRexroat, Robin D.
ContributorsEllis, Janet, Greenspoon, Joel, Hyten, Cloyd
PublisherUniversity of North Texas
Source SetsUniversity of North Texas
LanguageEnglish
Detected LanguageEnglish
TypeThesis or Dissertation
FormatText
RightsPublic, Copyright, Rexroat, Robin D., Copyright is held by the author, unless otherwise noted. All rights reserved.

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