Rules, bans, restrictions in healthcare facilities Improving the quality of care for patients is the main goal of every healthcare facility. Satisfaction of patients with medical and nursing care is one of the indicators of quality. Patients have not only rights but also duties. Among other things, patients{\crq} duties include compliance with rules, bans and restrictions during a visit to healthcare facilities. This particularly concerns compliance with therapeutic rules, instructions given by a physician and other limitations associated with the operation of a healthcare facility. The main objective of this diploma thesis was to identify the patients{\crq} attitude and perception of rules, bans, and restrictions, find out how patients observe them and compare the number of rules, bans and restrictions in both outpatient and inpatient healthcare facilities. The data was collected in a survey undertaken in Nemocnice s poliklinikou Praha Italská (Hospital with Outpatient Clinic Prague Italska). This healthcare facility has 2 hospital wards and 31 specialist outpatient departments. A total of 188 respondents took part in the survey (102 outpatients and 86 inpatients). Five hypotheses were proposed. The first hypothesis, which predicted that most patients would perceive rules, bans and restrictions as burden, was not confirmed. The second hypothesis, which predicted that rules, bans and restrictions that were personal would create more stress in female patients than in male patients, was confirmed. The third hypothesis was also confirmed since female patients from outpatient departments of the healthcare facility were shown to be more compliant with rules, bans and restrictions than male patients. Female inpatients from hospital wards of the healthcare facility were not more compliant with rules, bans and restrictions than male inpatients. The fourth hypothesis was not therefore confirmed. Our assumption that inpatients from hospital wards of the healthcare facility are facing more rules, bans and restrictions than outpatients was disproved. The fifth hypothesis was not therefore confirmed. The author has chosen this topic for her diploma thesis because as a nurse she meets different kinds of patients on a daily basis who react differently to rules, bans and restrictions in this healthcare facility. The results of the survey led us to design training classes for nurses and information brochures for patients who visit healthcare facilities. A sufficient amount of information is a basic prerequisite for understanding and complying with rules, bans and restrictions.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:52346 |
| Date | January 2010 |
| Creators | KODETOVÁ, Věra |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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