The thesis topic ``Requirements for telephone crisis intervention for victims of human trafficking{\crq}q was chosen because of the author{\crq}s personal experience. The thesis aims to map out a comprehensive picture of a specialised helpline for trafficked persons and to compare its requirements with those of the helpline for the general public. Human trafficking is a criminal act which entails an abusive breach of human rights. Recent expansion in Europe is often connected with a specific migration situation, so it is a current topic. Human trafficking is widespread throughout the whole of the Czech Republic, and as the victim is prevented from moving freely and is torn from their familiar surroundings, it is important that they have unlimited access to a contact. For that reason, initial contact with victims of human trafficking is often made through telephone crisis intervention, which must be highly professional. The working theory deals with telephone crisis intervention, human trafficking, workers and clients. It explains TCI in the context of clarification of formats and different types of services. Online counselling is described further, help-line working methods are clarified and the basic service principles are outlined. Another area of focus is help-line workers and their training, cooperation and supervision. The next chapter concerns human trafficking and explores legislative problems, the human trafficking mechanism, forms, routes, causes and consequences. The final aspect is clientele, and explains the use of the term trafficked person and victim of human trafficking, and describes the risks to clients who contact help-lines. The aims of this thesis were to clarify the characteristics of telephone crisis intervention for issues of human trafficking; to compare the conditions of a worker dealing with specialised telephone crisis intervention with general telephone crisis intervention for the whole population; to map out the working procedures within telephone crisis intervention; to map out the working procedures within online counselling. The author believes that aims of the thesis were met. Qualitative research was used to achieve the aims of the thesis. Data was obtained through interviews conducted by the author. The data gathering technique used was to conduct a semi-structured interview with open question. The interviews lasted for approximately one hour and were composed of two parts. The research sample included two groups of participants {--} workers providing telephone crisis intervention services. The first group was made up of 10 workers who work on specialised help-lines directed at human trafficking. The second group was comprised of 10 workers providing telephone crisis interventions for the general populace. The author formed three hypotheses based on the results of this qualitative research. There is the same need to complete the basic course of crisis intervention for consultants working on the ordinary help lines as for the consultants working on specialised help lines. Consultant on specialised help lines is more focused on providing a service of legal information than the consultant working on the ordinary help lines. Younger help-line consultants on the help lines for victims of trafficing don't see exactly the specifics of that line. The author believes that the work could be useful for organisations providing specialised help-lines for victims of human trafficking.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:52139 |
| Date | January 2010 |
| Creators | HONZÍKOVÁ, Eva |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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