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Systém pro správu dohod o úrovni služeb podle ITIL / System for Service Level Agreement Management

This thesis explores the topic of service level agreements management according to IT Infrastructure Library as a structured document. First of all ITIL in general is briefly described, analysis and a structure of SLA is then defined. This is a base for conceptual model definition. Later design and implementation of a web service and a client web application are presented. Both applications will be used as a tool in the course being held by our faculty.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:236111
Date January 2014
CreatorsDrozd, Radek
ContributorsBurgetová, Ivana, Rychlý, Marek
PublisherVysoké učení technické v Brně. Fakulta informačních technologií
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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