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The Relationship among Transformational Leadership, Organizational Commitment and Organizational Citizenship Behavior - A Study of Network Department in a Telecommunication Company

This thesis is to study the relationship among transformational leadership, organizational commitment and organizational citizenship behavior within team levels and cross-levels. The analysis demonstrated in this thesis is based on 305 questionnaires collected from 63 leaders and 242 questionnaires from team members. The conclusions are listed as following.
1. The relationship between transformational leadership and organizational commitment
(1) Transformational leadership positively impacts organizational commitment.
(2) If the team members feel the inspiration from leaders, it will positively impact team members¡¦ value commitment; if they feel leaders¡¦ Idealized Influence, they will be positively impacted in retention commitment.
(3) Transformational leadership is not the key factor of influencing team members¡¦ organizational commitment.
2. The relationship between transformational leadership and organizational citizenship behavior
(1) If the leaders enhance their transformational leadership, it will be helpful of strengthening team members¡¦ OCB in the aspects of identification with the company, interpersonal harmony, civic virtue, conscientiousness and altruism.
(2) In cross level, transformational leadership does effect the correlation to interpersonal harmony.

Identiferoai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0903107-150012
Date03 September 2007
CreatorsChen, Mei-fei
ContributorsJin-Feng Uen, Shyh-Jer Chen, Liang-Chih Huang
PublisherNSYSU
Source SetsNSYSU Electronic Thesis and Dissertation Archive
LanguageCholon
Detected LanguageEnglish
Typetext
Formatapplication/pdf
Sourcehttp://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0903107-150012
Rightsoff_campus_withheld, Copyright information available at source archive

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