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Previous issue date: 2001-08-29 / Inside organizational environments, it is necessary to have software tools to support the
administrative work. It is important to follow the work being done by the actors (humans or
information systems) because they have specific characteristics and work jointly as teams.
The evaluation of actors? productivity is fundamental. In computing, the computational
technology that supports the management of this flow of work is called Workflow
automation. This work introduces a model for accompanying the productivity of actors, taking
into consideration several intrinsic aspects of the current Gregorian calendar, actors? hours
and their appointments. This approach intends to cover these aspects that the Workflow
standards do not cover, even the description standard and the execution one. We consider
such aspects essential for the productivity evaluation of actors. Contributions of this research
are a model for representing calendar and the actors? hours, a model for scheduling
appointments and the integration of these models within the Workflow description and
execution standards. / No atual cen?rio organizacional, ? necess?rio dispor de ferramentas computacionais para a
sobreviv?ncia das organiza??es. Cada organiza??o precisa acompanhar a produtividade de
seus atores, pessoas ou sistemas. Tais atores t?m caracter?sticas individuais e trabalham em
equipe, justificando a necessidade de m?todos e t?cnicas para acompanhamento do fluxo do
trabalho. Em computa??o, o suporte computacional para acompanhar e controlar esse fluxo de
trabalho ? chamado de Automa??o de Workflow. Este trabalho apresenta um modelo de
acompanhamento da produtividade de atores que leva em considera??o v?rias propriedades
intr?nsecas do calend?rio em vigor (gregoriano), e dos hor?rios de trabalho dos atores e de
suas agendas de compromissos. Esta abordagem vem preencher as lacunas deixadas pelos
modelos de descri??o e de execu??o de Workflow, ao n?o considerarem seus respectivos
hor?rios de trabalho e agendas de compromissos, no momento de avaliar a produtividade dos
atores. As contribui??es desta pesquisa s?o: um modelo para representa??o de calend?rios e
de hor?rios de atores, um modelo de agendamento de compromissos e a integra??o desses
modelos com os modelos de refer?ncia para descri??o e execu??o de Workflows.
| Identifer | oai:union.ndltd.org:IBICT/oai:tede2.pucrs.br:tede/6490 |
| Date | 29 August 2001 |
| Creators | Schwartzhaupt, Carlos Henrique |
| Contributors | Ruiz, Duncan Dubugras Alcoba |
| Publisher | Pontif?cia Universidade Cat?lica do Rio Grande do Sul, Programa de P?s-Gradua??o em Ci?ncia da Computa??o, PUCRS, Brasil, Faculdade de Inform?tica |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Format | application/pdf |
| Source | reponame:Biblioteca Digital de Teses e Dissertações da PUC_RS, instname:Pontifícia Universidade Católica do Rio Grande do Sul, instacron:PUC_RS |
| Rights | info:eu-repo/semantics/openAccess |
| Relation | 1974996533081274470, 600, 600, 600, -3008542510401149144, 3671711205811204509 |
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