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Previous issue date: 2004-08-30 / This research analyzed the introduction of management integrative systems, called ERP, as to major success factors in undertakings of this nature, comparing users' satisfaction level with the new system. These integrative systems are ready software available in the retail market and offered to companies; they are also called packages, multimodules which link all the operations of a company on a single database and spreadsheet. This research was developed with multiple case study methodology, in which two international companies from the chemical sector participated. It was carried out by the means of both qualitative and quantitative analyses. In the qualitative analysis a series of interviews was made use of in order to find out, from those involved in the projects, the success factors in the introduction of the ERP system. In the quantitative analysis questionnaires were used and made valid by data handling in a statistical perspective of factor analysis which reduced the variables to seven influencing factors as to the system users' satisfaction: meeting users' needs; system operation; impact on activities; success factors; users' adaptation; quality of system information and difficulties with introduction. This study demonstrated a particular which was an amplitude of projects herewith presented in an integration proposal within a global plan, linking all the assessed companies to other corporate units of their organization all over the world. The final result of the research showed that as for the users, their information needs have not been thoroughly met yet, however, they are satisfied with the system and they are aware of its importance to the performance of the company. As for the opinion of those involved in the project, four major success factors were identified in the introduction of ERP, the human element being the main factor, the people who take on the responsibility of achieving the goals; then a sound project management, the instructions and objectives put forth by the company directors, and a satisfactory training for the permanent users, providing confidence in the operation of the new system. / Esta pesquisa analisou a implanta????o de sistemas integrados de gest??o, denominados ERP, quanto aos fatores cr??ticos de sucesso em empreendimentos dessa natureza, comparando-os com o grau de satisfa????o dos usu??rios do novo sistema. Os sistemas integrados s??o softwares prontos oferecidos no mercado ??s empresas, tamb??m chamados de pacotes multimodulares, que integram todas as opera????es de uma organiza????o numa base ??nica de dados e de processos. A pesquisa foi desenvolvida com a utiliza????o da metodologia de estudo de caso m??ltiplo, da qual participaram duas empresas multinacionais dos setores qu??mico e farmac??utico, atrav??s de an??lises qualitativa e quantitativa. Na an??lise qualitativa, utilizou-se um roteiro de entrevistas com o objetivo de identificar os fatores de sucesso na implanta????o de sistema ERP, na vis??o dos envolvidos nos projetos. Na an??lise quantitativa, utilizou-se question??rio validado pelo tratamento de dados numa perspectiva estat??stica da an??lise fatorial, que reduziu as vari??veis em sete fatores de influ??ncia na satisfa????o dos usu??rios do sistema: atendimento das necessidades dos usu??rios, opera????o do sistema, impacto nas atividades, fatores de sucesso, adapta????o dos usu??rios, qualidade de informa????o do sistema e dificuldades de implanta????o. Este estudo apresentou uma particularidade, a amplitude dos projetos aqui investigados, cuja proposta era a integra????o das empresas em um plano global, interligando-as a outras unidades corporativas instaladas no planeta. O resultado final da pesquisa apontou que, quanto aos usu??rios, as suas necessidades de informa????es ainda n??o foram atendidas completamente, por??m est??o satisfeitos com o sistema e t??m consci??ncia da sua import??ncia aos resultados da empresa. Quanto ?? opini??o dos envolvidos no projeto, foram identificados quatro grandes principais fatores de sucesso na implanta????o de sistemas ERP, sendo o principal o car??ter humano, as pessoas que assumem a responsabilidade pelo cumprimento dos objetivos, seguido de um adequado gerenciamento do projeto, das diretrizes e metas propostos pela dire????o da empresa, e de um treinamento satisfat??rio dos usu??rios finais, garantindo seguran??a na opera????o do novo sistema.
| Identifer | oai:union.ndltd.org:IBICT/oai:132.0.0.61:tede/346 |
| Date | 30 August 2004 |
| Creators | Camargo, Walter Tadeu Soares de |
| Contributors | Pontes, Cecilia Carmen Cunha, Grajew, Jakow, Silva, Dirceu da |
| Publisher | FECAP - Faculdade Escola de Com??rcio ??lvares Penteado, Mestrado em Administra????o de Empresas, FECAP, BR, Administra????o estrat??gica |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Format | application/pdf |
| Source | reponame:Biblioteca Digital de Teses e Dissertações do FECAP, instname:Fundação Aramando Álvares Penteado, instacron:FAAP |
| Rights | info:eu-repo/semantics/openAccess |
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