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Previous issue date: 2005-11-29 / The Human Resources discipline continues its intensive search for innovative use of information technology. In this sense, enterprises searching for distinction and survival have significantly increased the acquisition and use of software packages oriented to entrepreneur management. Such software are called Enterprise Resource Planning (ERPs) or Integrated Management Systems. Here is disclosed a bibliographic survey on concepts related to ERPs and Human Resources, in order to provide sounder grounds to this work. In this case study, we have surveyed the companies that use the Human Resources module, an integral part of the ERP software of the SAP (Systems Analysis and Program Development) supplier. It's goal was to determine if the system attained users' expectations and if it improved process management and company decision-making. The responses by the surveyed users, enterprise managers, were tabulated using the statistical program called SPSS (Statistical Package for Social Science) and were been quantitatively treated by means of a factorial analysis (EQUAMAX). Four factors have been found, as follows: 1 - improvement of operational processes, 2 - improvement of managerial processes, 3 - access to information and 4 - infrastructure and planning. The results achieved show that, although the software incorporates the latest enterprise management tools, up to now the use of ERP used in Human Resources is primarily oriented to improve operational processes and not to improve managerial or strategic processes. Related to IT infrastructure and information access, the results have been positive. Based on the case study, one can conclude that the research allowed for perceiving that, according to users of the SAP Human Resources module, the software has met most of the users' expectations, besides having significantly contributed to the management and decision-making processes in such companies. / A ??rea de Recursos Humanos tem buscado o uso, cada vez mais intenso, da tecnologia da informa????o. Neste sentido, empresas, buscando a distin????o e a sobreviv??ncia, est??o aumentando significativamente a aquisi????o e o uso de pacotes de software destinados ?? gest??o empresarial. Estes software s??o chamados de Enterprise Resource Planning (ERPs) ou Sistemas Integrados de Gest??o. Um levantamento bibliogr??fico dos conceitos relacionados aos ERPs e ?? ??rea de Recursos Humanos ?? apresentado para melhor fundamentar este trabalho. Neste estudo de caso, foram pesquisadas as empresas usu??rias do m??dulo de Recursos Humanos, componente do software ERP da fornecedora SAP (Systems Analysis and Program Development). O estudo de caso procurou identificar se o sistema atingiu as expectativas dos usu??rios e se ele auxilia os usu??rios no processo de gest??o e tomada de decis??o nas empresas. As respostas dos usu??rios participantes da pesquisa, gestores das empresas, foram tabuladas utilizando o programa de estat??stica SPSS (Statistical Package for Social Science) e tratadas quantitativamente atrav??s de uma an??lise fatorial (EQUAMAX). Foram encontrados quatro fatores: 1 - melhoria dos processos operacionais, 2 - melhoria dos processos gerenciais, 3 - acesso ??s informa????es e 4 - infra-estrutura e planejamento. Os resultados obtidos demonstraram que, apesar do software incorporar as mais recentes ferramentas de gest??o empresarial, ainda hoje, a utiliza????o do ERP na ??rea de Recursos Humanos est?? voltada, principalmente, ?? melhoria dos processos operacionais e n??o ?? melhoria dos processos gerenciais ou estrat??gicos. S??o bons os resultados da utiliza????o do software quanto ao acesso ??s informa????es e ?? infra-estrutura de TI. A partir do estudo de caso concluiu-se que, por meio de dos resultados da pesquisa, foi poss??vel identificar que, de acordo com os usu??rios do m??dulo de Recursos Humanos da SAP, o software atingiu a maioria das expectativas dos usu??rios, bem como contribui significativamente no processo de gest??o e tomada de decis??o nestas empresas.
| Identifer | oai:union.ndltd.org:IBICT/oai:132.0.0.61:tede/322 |
| Date | 29 November 2005 |
| Creators | Nascimento, Sueli do |
| Contributors | Pontes, Cecilia Carmen Cunha, Silveira, Marco Ant??nio Pinheiro da, Accorsi, Andr?? |
| Publisher | FECAP - Faculdade Escola de Com??rcio ??lvares Penteado, Mestrado em Administra????o de Empresas, FECAP, BR, Administra????o estrat??gica |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Format | application/pdf |
| Source | reponame:Biblioteca Digital de Teses e Dissertações do FECAP, instname:Fundação Aramando Álvares Penteado, instacron:FAAP |
| Rights | info:eu-repo/semantics/openAccess |
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