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Developing the empathy UX : a study in building empathy through technology and media / Developing the empathy User Experience / Study in building empathy through technology and media

Thesis: S.M. in Engineering and Management, Massachusetts Institute of Technology, System Design and Management Program, September, 2020 / Cataloged from the official version of thesis. / Includes bibliographical references (pages 26-37). / This study represents the culmination of historical research on the topic of building empathy (perspective-taking, or cognitive empathy for this context) through identity expressed over digital media channels, or in a cognitive empathy portal of sorts. Through literature review, relevant topics around digital media as a tool to build empathy are introduced. A controlled digital experiment (in a portal-like digital experience) then integrates research into a single framework that can be leveraged in future iterations of a cognitive empathy portal. Results of this experiment show that no consistent link between a single score in cognitive empathy and accuracy in predicting behavior exists. Furthermore, considerations around testing for self-reporting of empathy components in future research should be taken into account and explored rigorously. / by Aaron Stinnett. / S.M. in Engineering and Management / S.M.inEngineeringandManagement Massachusetts Institute of Technology, System Design and Management Program

Identiferoai:union.ndltd.org:MIT/oai:dspace.mit.edu:1721.1/132867
Date January 2020
CreatorsStinnett, Aaron (Aaron D.)
ContributorsMassachusetts Institute of Technology. Integrated Design and Management Program., Massachusetts Institute of Technology. Engineering and Management Program., System Design and Management Program., Massachusetts Institute of Technology. Integrated Design and Management Program, Massachusetts Institute of Technology. Engineering and Management Program, System Design and Management Program
PublisherMassachusetts Institute of Technology
Source SetsM.I.T. Theses and Dissertation
LanguageEnglish
Detected LanguageEnglish
TypeThesis
Format46 pages, application/pdf
RightsMIT theses may be protected by copyright. Please reuse MIT thesis content according to the MIT Libraries Permissions Policy, which is available through the URL provided., http://dspace.mit.edu/handle/1721.1/7582

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