Free/Libre Open Source Software (FLOSS) has accomplished many incredible things, but the most lacking is user experience (UX) which has been perpetuated both inside and outside the FLOSS community. The intention of this study is to discover what perception the FLOSS community have about UX improvements and what are the most common themes in the current obstacles that the community faces. This study includes a survey on a selected set of projects to show the perception based on closed- and open-ended questions. Furthermore, the thesis also applies grounded theory (GT) to a set of Github issues that establishes which themes are the most common. The outcome gave that the perception is no different independent of what role a community member of a FLOSS project have, key values of user support and active feedback for developers are were discovered and UX practitioners is appreciated but not necessary for a software's success. Common themes in problems faced by the FLOSS community is intuitiveness and a lack of clear response from the software, closely followed by configuration options. Conclusively there are a need for UX practitioners in some studied projects and the issue lies in the lack of UX contributors and the general knowledge of UX in the community in a very code focused environment.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:bth-23079 |
| Date | January 2022 |
| Creators | Johansson, Petter |
| Publisher | Blekinge Tekniska Högskola, Institutionen för programvaruteknik |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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