Master’s thesis deals with Service Desk application effectiveness assessment and proposal for its modification. This proposal will increase application’s effectiveness of suported processes. New version of application will be adapted to ITIL v3. The proposal for modification is created by adapted models of enterprise architecture. The thesis contains analysis of current version of application, which is an input for proposal of modification.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:224185 |
| Date | January 2013 |
| Creators | Navrátilová, Kateřina |
| Contributors | Tesařík, David, Neuwirth, Bernard |
| Publisher | Vysoké učení technické v Brně. Fakulta podnikatelská |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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