This thesis is focused on knowledge management as seen in ITIL library. It includes analysis of knowledge management solutions: knowledge base in the Service Now system and actual solution of knowledge base in the ALVAO system. Furthermore, there is a design and implementation of an extension from knowledge base to knowledge management in the ALVAO system described. It has also been designed and implemented integration with the Microsoft SharePoint .
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:234994 |
| Date | January 2015 |
| Creators | Pramuka, Tomáš |
| Contributors | Rychlý, Marek, Bartík, Vladimír |
| Publisher | Vysoké učení technické v Brně. Fakulta informačních technologií |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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