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Effects of critical incidents on consumer satisfaction /

University, Diss.--Göteborg, 2000. / Enth. außerdem 4 Zeitschriftenaufsätze.

Identiferoai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/247633993
Date January 2000
CreatorsFriman, Margareta.
PublisherGöteborg : Elanders Digitaltryck,
Source SetsOCLC
LanguageEnglish
Detected LanguageEnglish

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