This master thesis is based on a general issue of quality in social services. I have chosen to illustrate through an empirical case, namely the position social responsibility coordinator and shortened SAS. This position is fairly new to the Swedish social services and has the overall mandate to monitor, develop and ensure quality. To study this, I have developed two analytic schemes. One is based on the concept of quality value components, the second is based on the concept of quality character components. These analytical schemes are used as the presented material. When I study my case, I have used two methods, documents and questionnaires. In this study I will try to describe how new solutions to improve the quality of social services can conform and develop . I study the main focus SAS positions have in the quality mission. The result shows that SAS works in nearly throughout the quality chain, which means working with process, final performance and outcomes. SAS is found in both the prospective and the retrospective assignment as revealed by the questionnaire survey, observation and document study. SAS is primarily assigned to work with an indirect quality work at management level but it included both users, citizens, staffs and management.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:lnu-29586 |
| Date | January 2013 |
| Creators | Harnegård, Anneli |
| Publisher | Linnéuniversitetet, Institutionen för socialt arbete (SA) |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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