This dissertation contains a qualitative case study research that takes an integrated facility services multinational as the setting, focusing on two services—catering and cleaning—in three subsidiaries—India, Spain and the UK. The author investigates and discovers how the types of knowledge tied to the services practice and characteristics of the subsidiaries and services such as their age, context and development are related to the knowledge transfer mechanisms these subsidiaries and services use. The dissertation contains also a research on the literature on organizational learning and knowledge management, to which she contributes with an indagation on the epistemological foundations of the main trends on these topics, a classification of types of knowledge, a taxonomy of service firms and a typology of knowledge transfer mechanisms. All these insights are used in the subsequent empirical research.
| Identifer | oai:union.ndltd.org:TDX_UIC/oai:www.tdx.cat:10803/384536 |
| Date | 04 February 2016 |
| Creators | Agulles Simó, Maria Remedios |
| Contributors | Prats Moreno, Maria Julia, Bastons Prat, Miquel, Universitat Internacional de Catalunya. Departament d'Economia i Organització d'Empreses |
| Publisher | Universitat Internacional de Catalunya |
| Source Sets | Universitat Internacional de Catalunya |
| Language | English |
| Detected Language | English |
| Type | info:eu-repo/semantics/doctoralThesis, info:eu-repo/semantics/publishedVersion |
| Format | 529 p., application/pdf |
| Source | TDX (Tesis Doctorals en Xarxa) |
| Rights | L'accés als continguts d'aquesta tesi queda condicionat a l'acceptació de les condicions d'ús establertes per la següent llicència Creative Commons: http://creativecommons.org/licenses/by-nc-nd/3.0/es/, info:eu-repo/semantics/embargoedAccess |
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