The relationship between an immediate supervisor and an employee is of critical
importance in employment relations. This relationship should be founded on trust in
order to ensure job satisfaction and productivity. Unfair discrimination is prohibited in
South African organisations, and is therefore legally and socially unacceptable.
Unfair discrimination by immediate supervisors could lead to lower levels of job
satisfaction and other negative forms of work behaviour. Employees who are
exposed to unfair discrimination can respond in a number of formal and informal
ways. South African labour laws allow for a number of informal and formal
procedures for dispute resolution in the workplace, including unfair discrimination
disputes. This study investigated white collar employee intended response to unfair
discrimination by immediate supervisors. It was found that they will generally resolve
such problems through direct communication with supervisors, before invoking more
formal procedures. There were no significant differences in intended response of
employees from different gender and age groups, but significant differences in the
intensity of intended responses of people from different race groups were found. / Thesis (MBA) North-West University, Mafikeng Campus, 2011
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:nwu/oai:dspace.nwu.ac.za:10394/15998 |
| Date | January 2011 |
| Creators | Nthelebovu, Masebole Paul |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
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