The aim of this research was to investigate staff turnover in the Mabopane
area serviced by a well-established insurance company. This area is
comprised of three different offices; Brits, Kudube and Mabopane. The
offices are of the insurance company in the Mabopane area and over the
years they have experienced high staff turnover. This research examined
factors that contribute to the problem of high staff turnover.
The primary instrument used to acquire information for this study was a
questionnaire. This questionnaire has sections that require information about
demographics, staff turnover factors, perspectives of respondents and a
section for yes or no answering.
Copies of the questionnaire were distributed to 60 participants who were
currently employed, newly employed, those who worked outside the
Mabopane area and others who no longer worked in the Insurance
Company's offices. Through this method a lot of data was acquired and it
helped give a clearer picture.
The findings were that high staff turnover generally occurred between
managers and financial advisers. Managers handled staff turnover and the
high staff turnover mainly occurred after 1994. The employees agree that
those who are behind with their workload are not willing to work over
weekends. Since there are hardworking personal financial advisers (PFAs)
among the employees according to the findings, the company should remedy
the situation by concentrating on hiring those who are willing to work
overtime, and are not overwhelmed by their job. / (MBA) North-West University, Mafikeng Campus, 2004
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:nwu/oai:dspace.nwu.ac.za:10394/11276 |
| Date | January 2004 |
| Creators | Matsei, Mmantepa Florah |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
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