Visual process models are meant to facilitate comprehension of business processes. However, in practice, process models can be difficult to understand. The main goal of this article is to clarify the sources of cognitive effort in comprehending process models. The article undertakes a comprehensive descriptive review of empirical and theoretical work in order to categorize and summarize systematically existing findings on the factors that influence comprehension of visual process models.
Methodologically, the article builds on a review of forty
empirical studies that measure objective comprehension of
process models, seven studies that measure subjective
comprehension and user preferences, and thirty-two articles
that discuss the factors that influence the comprehension
of process models. The article provides information
systems researchers with an overview of the empirical state
of the art of process model comprehension and provides
recommendations for new research questions to be
addressed and methods to be used in future experiments.
| Identifer | oai:union.ndltd.org:VIENNA/oai:epub.wu-wien.ac.at:5368 |
| Date | 02 1900 |
| Creators | Figl, Kathrin |
| Publisher | Springer |
| Source Sets | Wirtschaftsuniversität Wien |
| Language | English |
| Detected Language | English |
| Type | Article, PeerReviewed |
| Format | application/pdf, application/pdf |
| Rights | Creative Commons: Attribution 4.0 International (CC BY 4.0) |
| Relation | http://dx.doi.org/10.1007/s12599-016-0460-2, http://link.springer.com/, http://epub.wu.ac.at/5368/ |
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