<p>Large scale companies have massive information flows in their administrative</p><p>departments. This often creates problems when there is a lack of communication both</p><p>internally and with internal partners such as sales units.</p><p>Sandvik SMT Market Service (SBMS) is no exception in this case. They got big</p><p>problems with their communication with the sales units especially when it concerns the</p><p>mail traffic and routing of information. Today SBMS have three regional mailboxes</p><p>where the SU’s (Sales Unit) send their mails depending on which region they belong to.</p><p>This structure does not function as intended and creates an overload which leads to long</p><p>response times.</p><p>Therefore the market service manager Jonas Hofvenstam wanted us to investigate this</p><p>problem area with the possibility of segmenting the mailboxes including a tagging system</p><p>and to perform a review of the sales tools portal in order to shorten the response times</p><p>and decrease the mail traffic.</p><p>The outcome of this paper was suggestions/proposals regarding how to structure the</p><p>common mailboxes, illustration of a tagging system for the mails and suggestions of how</p><p>to improve the sales tools portal. We also made recommendations on how to take these</p><p>suggestions into action including step by step instructions to make it easier when</p><p>performing an implementation.</p>
| Identifer | oai:union.ndltd.org:UPSALLA/oai:DiVA.org:hig-736 |
| Date | January 2008 |
| Creators | Kovac, Senad, Holmgren, Mikael |
| Publisher | University of Gävle, Department of Technology and Built Environment, University of Gävle, Department of Technology and Built Environment |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, text |
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