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Issues in coordination relating to the customer contact model and implications for service quality management

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Identiferoai:union.ndltd.org:bl.uk/oai:ethos.bl.uk:319324
Date January 1995
CreatorsGarrood, Mark Adrian
PublisherHenley Business School
Source SetsEthos UK
Detected LanguageEnglish
TypeElectronic Thesis or Dissertation

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