by Chan Kam-Lung. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1997. / Includes bibliographical references (leaves 56-57). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF TABLES --- p.v / ACKNOWLEDGEMENT --- p.vi / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Difference Between BPR and Other Improvement Methods --- p.1 / Current Issues in BPR Implementation --- p.2 / Critical Success Factors for BPR Initiatives --- p.5 / Objective of the Study --- p.6 / Chapter II. --- DETAILED REVIEW OF THE COMPANY UNDER STUDY --- p.8 / Financial Condition of the Company --- p.9 / Competitive Market Condition 、 --- p.10 / Future Change in the Telecom Service Market --- p.11 / Recent and Future Changes in Hong Kong Telecom --- p.13 / Chapter III. --- METHODOLOGY OF STUDY --- p.18 / Scope of the Study --- p.18 / Questionnaire Design --- p.19 / Analysis of Results --- p.20 / Chapter IV. --- RESULTS AND ANALYSIS --- p.22 / Results --- p.22 / Analysis and Discussion --- p.23 / General Awareness of BPR and Underlying Motives --- p.23 / Adequacy and Forms of Communication for BPR --- p.26 / "Employees' Feeling, Opinion and Behaviour on BPR Initiatives" --- p.29 / Future of Company and Employees' Future Plan --- p.31 / Analysis With Regard to Age Distribution --- p.32 / Analysis With Regard to Year of Service --- p.33 / Analysis With Regard to Responsible Area --- p.34 / Analysis With Regard to Position in Company --- p.34 / Chapter V. --- SUMMARY AND RECOMMENDATIONS --- p.36 / Limitation and Suggestion for Further Study --- p.37 / APPENDIX / Chapter I. --- Results on Understanding and Awareness of BPR --- p.42 / Chapter II. --- Results on Adequacy and Different Forms of Communication for BPR --- p.43 / Chapter III. --- Results on Employees' Feeling and Behaviour Towards BPR --- p.44 / Chapter IV. --- Results on Future of Company and Employees' Future Plan --- p.45 / Chapter V. --- Results on Analysis Based on Age Distribution --- p.46 / Chapter VI. --- Results on Analysis Based on Year of Service Distribution --- p.47 / Chapter VII. --- Results on Analysis Based on Responsible Area --- p.48 / Chapter VIII. --- Results on Analysis Based in Portion in Company --- p.49 / Chapter IX. --- Survey Questionnaire --- p.50 / BIBLIOGRAPHY --- p.55
| Identifer | oai:union.ndltd.org:cuhk.edu.hk/oai:cuhk-dr:cuhk_321768 |
| Date | January 1997 |
| Contributors | Chan, Kam-Lung., Chinese University of Hong Kong Graduate School. Division of Business Administration. |
| Publisher | Chinese University of Hong Kong |
| Source Sets | The Chinese University of Hong Kong |
| Language | English |
| Detected Language | English |
| Type | Text, bibliography |
| Format | print, vi, 57 leaves : ill. ; 30 cm. |
| Coverage | China, Hong Kong |
| Rights | Use of this resource is governed by the terms and conditions of the Creative Commons “Attribution-NonCommercial-NoDerivatives 4.0 International” License (http://creativecommons.org/licenses/by-nc-nd/4.0/) |
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