Thesis (MBA)--Stellenbosch University, 2014. / ENGLISH ABSTRACT: Ensuring the delivery of an investment is crucial for organisations as significant amounts of operating
and capital expenditure is spent on information systems. Regrettably, many organisations today
have no accurate techniques for forecasting and warranting the success of information system
projects and many rely on the traditional project management triple constraint criteria alone, which
encapsulate time, cost, and quality. Many chief executive officers (CEOs), chief information officers
(CIOs) and other executives have difficulty in justifying their investments and return on investment
(ROI) in information systems. Since the 1970s many articles have been written and much research
conducted on the topic of information system project success. However, there is still no consensus
on an agreed upon definition and robust methodology to measure the success of information system
projects (ISPs).
This research attempted to determine if organisations measure the success of their ISPs. In addition,
the researcher aimed to pinpoint what key success factors and critical success criteria organisations
use, and how these are applied to measure information system project success (ISPS).
To reach these objectives, qualitative research was conducted by means of a study of the literature
on the topic, a pilot survey, and semi-structured interviews in order to gather expert opinions and
information pertaining to the measurement of ISPS in industry.
It was found that most project managers and companies still rely on the traditional triple constraint
to determine the success of their information system projects. Moreover, this phenomenon exists
due to a lack of knowledge on the topic, top management buy-in, time and resources, and a
perception that the costs to get a measurement system in place outweigh the benefits to be gained
from it.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:sun/oai:scholar.sun.ac.za:10019.1/97271 |
| Date | 12 1900 |
| Creators | Ebertsohn, Nolan Wade |
| Contributors | Butler, M. J., Stellenbosch University. Faculty of Economic and Management Sciences. Graduate School of Business. |
| Publisher | Stellenbosch : Stellenbosch University |
| Source Sets | South African National ETD Portal |
| Language | en_ZA |
| Detected Language | English |
| Type | Thesis |
| Format | xi, 95 pages |
| Rights | Stellenbosch University |
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