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Previous issue date: 2016-10-07 / Esta disserta??o objetiva propor um Sistema de Medi??o de Desempenho (SMD) para a Opera??o e Manuten??o (O&M) de parques e?licos no Brasil. Para tanto, foi realizada uma revis?o da literatura acerca das caracter?sticas de um SMD e das iniciativas de medi??o de desempenho em usinas de energia. Isso permitiu a elabora??o do Modelo Conceitual que norteou a pesquisa de campo e do Quadro de Indicadores, o qual foi validado no Focus Group 1, pela an?lise do objetivo, escopo, aplicabilidade, adaptabilidade e relev?ncia dos indicadores. A pesquisa de campo teve como procedimento t?cnico estudo de casos em sete empresas, com objetivo de coletar informa??es para desenvolvimento da proposta. Foram analisadas as formas de gest?o do desempenho existentes nos parques e o Quadro de Indicadores foi avaliado quanto ao seu uso e aceita??o. Os casos foram conduzidos por meio de entrevistas com os gerentes dos n?veis estrat?gico e t?tico, al?m de coletas de registros, relat?rios e outros documentos e informa??es da p?gina web das empresas. A an?lise dos casos ocorreu pela triangula??o dessas informa??es. As proposi??es do SMD foram estruturadas no Focus Group 2, no qual foram analisadas as dimens?es, condicionantes e indicadores do desempenho, observando a abrang?ncia da proposta. O SMD contempla quatro dimens?es: Financeira (7 indicadores), Energia Gerada (12 indicadores), Opera??o e Manuten??o (13 indicadores) e Pessoas (2 indicadores), sustentadas pelos condicionantes do desempenho Confiabilidade do Estudo de Prospec??o, Qualidade da Constru??o e Montagem, Aprendizagem Organizacional, Ferramentas e T?cnicas de Suporte e Coordena??o da Cadeia Produtiva. A utiliza??o do SMD possibilitar? que decis?es sejam tomadas baseadas em evid?ncias e que provoquem aumento da efici?ncia operacional e a otimiza??o do desempenho nas atividades de O&M dos parques e?licos brasileiros. / This dissertation aims to propose a Performance measurement system (PMS) for operation and maintenance (O&M) of wind farms in Brazil. To this end, was performed a literature review on the characteristics of an PMS and performance measurement initiatives in power plants. This allowed the elaboration of Conceptual Model that has guided the field research and the Indicators Framework, which was validated in the Focus Group 1, for examining the objective, scope, applicability, adaptability and relevance of the indicators. The field research had as technical procedure case studies in seven companies, aiming to collect information for the development of the proposal. The existing performance management forms in the wind farms were analyzed and the Indicators Framework was evaluated as to its use and acceptance. The cases were conducted through interviews with managers of strategic and tactical levels, in addition to collections of records, reports and other documents and information from the web page. The analysis of the cases occurred for the triangulation of this information. The PMS propositions were structured in the Focus Group 2, in which was analyzed the dimensions, constraints and performance indicators, by the analysis of the proposal?s scope. The PMS includes four dimensions: Financial (7 indicators), Energy Generated (12 indicators), Operation and Maintenance (13 indicators) and People (2 indicators), sustained by the performance constraints Reliability of the prospecting?s study, Construction and Assembly Quality, Organizational Learning, Support Tools and Techniques and Supply Chain Coordination. The use of PMS enables decisions based on evidence and causing increased operational efficiency and performance optimization in O&M of wind farms.
| Identifer | oai:union.ndltd.org:IBICT/oai:repositorio.ufrn.br:123456789/22402 |
| Date | 07 October 2016 |
| Creators | Santos, Marllen Aylla Teixeira dos |
| Contributors | 01434445496, http://lattes.cnpq.br/5936291138113637, Costa, Jos? Alfredo Ferreira, 53820126449, http://lattes.cnpq.br/9745845064013172, Andrade, Humberto Dionisio de, 91620040425, http://lattes.cnpq.br/1253785596446469, Gonzalez, Mario Orestes Aguirre |
| Publisher | PROGRAMA DE P?S-GRADUA??O EM ENGENHARIA DE PRODU??O, UFRN, Brasil |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Source | reponame:Repositório Institucional da UFRN, instname:Universidade Federal do Rio Grande do Norte, instacron:UFRN |
| Rights | info:eu-repo/semantics/openAccess |
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