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Marketingový audit se zaměřením na spokojenost zákazníků / Marketing Audit Focused on Customer Satisfaction

The master‘s thesis focuses on the marketing audit of selected marketing activities with focus on the satisfaction of customers of the internet shop Calzanatta which deals with the sale of women's clothing, footwear and accessories. Based on the results of the audit are made suggestions that can contribute to increasing customer satisfaction and improving the company's position on the market.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:377374
Date January 2018
CreatorsProcházková, Eliška
ContributorsIng. Ladislav Lorenc, Ph.D., MBA, Chalupský, Vladimír
PublisherVysoké učení technické v Brně. Fakulta podnikatelská
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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