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Firemní kultura jako cesta ke získání zákazníka / Firm Culture as a Tool for Succesfull Acquiring of a Customer

This diploma thesis focuses in the theoretical part on the concept of corporate culture. It explains its tools and resources focused primarily outwards on existing and potential customers. The practical part contains results of a survey which was conducted at a selected bank. The result is feedback on the form of corporate culture as perceived by the clients themselves, compared with the ideas of the company management. Finally I verify the hypothesis and present a proposal of possible solutions which may help to resolve these shortcomings.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:224934
Date January 2015
CreatorsZahrádková, Lenka
ContributorsOnufer, Pavel, Konečná, Zdeňka
PublisherVysoké učení technické v Brně. Fakulta podnikatelská
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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