The shift in mindset of decision makers, from maintenance being a “necessary
evil” and “cost centre” to a “profit contributor” in manufacturing companies has
driven outsourced maintenance suppliers to employ value-centric approaches in
order to design more effective maintenance programs. A value assessment for
maintenance outsourcing must facilitate the trade-off between cost-centric and
value-centric approaches to enable the maintenance service providers to design
more effective maintenance organizations. This assessment should also help
the customers in a well informed decision making in outsourcing their
maintenance function in order to add value to their businesses. Therefore the
aim of this research is to develop a decision making framework for maintenance
outsourcing based on the assessed customer-value of outsourced maintenance
services. Cont/d.
| Identifer | oai:union.ndltd.org:CRANFIELD1/oai:dspace.lib.cranfield.ac.uk:1826/7265 |
| Date | 12 1900 |
| Creators | Toossi, Amir |
| Contributors | Lockett, Helen |
| Publisher | Cranfield University |
| Source Sets | CRANFIELD1 |
| Detected Language | English |
| Type | Thesis or dissertation, Doctoral, PhD |
| Rights | © Cranfield University 2011. All rights reserved. No part of this publication may be reproduced without the written permission of the copyright owner. |
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