The digital world is developing and due to the development the hotel industry has neededto advance their digital development. The purpose of this study is to analyze how thehotel industry is working with multisensory marketing to create stimuli by interplayingthe human senses. The research questions of this study are; “What challenges may appearwith the development of digital sensory marketing within the hotel industry?”, “How does the hotel industry handle brand development through digital platforms/forums?”. And the purpose of this study is to understand how the hotel industry isworking with digital multisensory marketing as a tool to brand development. The studyis a qualitative study with a deductive approach. The sources included in this study areprimary data sources and are developed by eight qualitative interviews. The selectedrespondents are people who were, or are currently working within the hotel industry.The obstacles and challenges for all the hotels included in this study are resemblingeach other. The main objective of obstacles and challenges are to reach the customerswith creative and affective context to bring a positive outlook for the hotels. In thisstudy the hotels are actively working with expressing their image by sharing picturesand videos to effectively affect the human senses and create a multisensory stimulithrough digital marketing. The results of this study presents answers to how the hotelindustry is working with multisensory on digital platforms and how they work withbrand development. The hotel industry is working on adapting brand awareness, customer-loyalty and experience on their digital platforms and also improving storytellingexperiences with the brand of the hotel.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:lnu-105745 |
| Date | January 2021 |
| Creators | Hasan, Rosna, Hedström, Jessica, Rannebjer, Johanna |
| Publisher | Linnéuniversitetet, Institutionen för marknadsföring (MF) |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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