The diploma thesis deals with an issue of shopping environment in the shops with lingerie. The main task of the thesis is to propose marketing measures which will help to create a suitable environment in the lingerie´s shops and to make the whole purchasing process easier for buyers and sellers as well. The thesis is focused on identifying the factors, emotions and feelings that affect´s and influence the customer during the purchasing process. It deals also with determining the impact of individual elements on the customer of shopping environment of the lingerie´s shops. Qualitative and quantitative research was used by utilizing in-depth interviews with potential customers (n = 31) and questionnaire survey (n = 326). Mystery shopping (n = 10) was performed as a complement to the research. Research results shows´ that customers are most affected by shop staff and the biggest problem during shopping is trying lingerie.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:431592 |
| Date | January 2017 |
| Creators | Krňávková, Barbora |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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