Text plays a pivotal role in our daily lives, encompassing various forms such as social media posts, news articles, books, reports, and more. Consequently, Natural Language Processing (NLP) has garnered widespread attention. This technology empowers us to undertake tasks like text classification, entity recognition, and even crafting responses within a dialogue context. However, despite the expansive utility of NLP, it frequently necessitates a critical decision: whether to place trust in a model's predictions.
To illustrate, consider a state-of-the-art (SOTA) model entrusted with diagnosing a disease or assessing the veracity of a rumor. An incorrect prediction in such scenarios can have dire consequences, impacting individuals' health or tarnishing their reputation. Consequently, it becomes imperative to establish a reliable method for evaluating the reliability of an NLP model's predictions, which is our focus-uncertainty estimation on NLP.
Though many works have researched uncertainty estimation or NLP, the combination of these two domains is rare. This is because most NLP research emphasizes model prediction performance but tends to overlook the reliability of NLP model predictions. Additionally, current uncertainty estimation models may not be suitable for NLP due to the unique characteristics of NLP tasks, such as the need for more fine-grained information in named entity recognition. Therefore, this dissertation proposes novel uncertainty estimation methods for different NLP tasks by considering the NLP task's distinct characteristics.
The NLP tasks are categorized into natural language understanding (NLU) and natural language generation (NLG, such as text summarization). Among the NLU tasks, the understanding could be on two views, global-view (e.g. text classification at document level) and local-view (e.g. natural language inference at sentence level and named entity recognition at token level). As a result, we research uncertainty estimation on three tasks: text classification, named entity recognition, and text summarization. Besides, because few-shot text classification has captured much attention recently, we also research the uncertainty estimation on few-shot text classification.
For the first topic, uncertainty estimation on text classification, few uncertainty models focus on improving the performance of text classification where human resources are involved. In response to this gap, our research focuses on enhancing the accuracy of uncertainty scores by bolstering the confidence associated with winning scores. we introduce MSD, a novel model comprising three distinct components: 'mix-up,' 'self-ensembling,' and 'distinctiveness score.' The primary objective of MSD is to refine the accuracy of uncertainty scores by mitigating the issue of overconfidence in winning scores while simultaneously considering various categories of uncertainty. seamlessly integrate with different Deep Neural Networks. Extensive experiments with ablation settings are conducted on four real-world datasets, resulting in consistently competitive improvements.
Our second topic focuses on uncertainty estimation on few-shot text classification (UEFTC), which has few or even only one available support sample for each class. UEFTC represents an underexplored research domain where, due to limited data samples, a UEFTC model predicts an uncertainty score to assess the likelihood of classification errors. However, traditional uncertainty estimation models in text classification are ill-suited for UEFTC since they demand extensive training data, while UEFTC operates in a few-shot scenario, typically providing just a few support samples, or even just one, per class.
To tackle this challenge, we introduce Contrastive Learning from Uncertainty Relations (CLUR) as a solution tailored for UEFTC. CLUR exhibits the unique capability to be effectively trained with only one support sample per class, aided by pseudo uncertainty scores. A distinguishing feature of CLUR is its autonomous learning of these pseudo uncertainty scores, in contrast to previous approaches that relied on manual specification.
Our investigation of CLUR encompasses four model structures, allowing us to evaluate the performance of three commonly employed contrastive learning components in the context of UEFTC. Our findings highlight the effectiveness of two of these components.
Our third topic focuses on uncertainty estimation on sequential labeling. Sequential labeling involves the task of assigning labels to individual tokens in a sequence, exemplified by Named Entity Recognition (NER). Despite significant advancements in enhancing NER performance in prior research, the realm of uncertainty estimation for NER (UE-NER) remains relatively uncharted but is of paramount importance. This topic focuses on UE-NER, seeking to gauge uncertainty scores for NER predictions. Previous models for uncertainty estimation often overlook two distinctive attributes of NER: the interrelation among entities (where the learning of one entity's embedding depends on others) and the challenges posed by incorrect span predictions in entity extraction. To address these issues, we introduce the Sequential Labeling Posterior Network (SLPN), designed to estimate uncertainty scores for the extracted entities while considering uncertainty propagation from other tokens. Additionally, we have devised an evaluation methodology tailored to the specific nuances of wrong-span cases.
Our fourth topic focuses on an overlooked question that persists regarding the evaluation reliability of uncertainty estimation in text summarization (UE-TS). Text summarization, a key task in natural language generation (NLG), holds significant importance, particularly in domains where inaccuracies can have serious consequences, such as healthcare. UE-TS has garnered attention due to the potential risks associated with erroneous summaries. However, the reliability of evaluating UE-TS methods raises concerns, stemming from the interdependence between uncertainty model metrics and the wide array of NLG metrics. To address these concerns, we introduce a comprehensive UE-TS benchmark incorporating twenty-six NLG metrics across four dimensions. This benchmark evaluates the uncertainty estimation capabilities of two large language models and one pre-trained language model across two datasets. Additionally, it assesses the effectiveness of fourteen common uncertainty estimation methods. Our study underscores the necessity of utilizing diverse, uncorrelated NLG metrics and uncertainty estimation techniques for a robust evaluation of UE-TS methods. / Doctor of Philosophy / Text is integral to our daily activities, appearing in various forms such as social media posts, news articles, books, and reports. We rely on text for communication, information dissemination, and decision-making. Given its ubiquity, the ability to process and understand text through Natural Language Processing (NLP) has become increasingly important. NLP technology enables us to perform tasks like text classification, which involves categorizing text into predefined labels, and named entity recognition (NER), which identifies specific entities such as names, dates, and locations within text. Additionally, NLP facilitates generating coherent and contextually appropriate responses in conversational agents, enhancing human-computer interaction. However, the reliability of NLP models is crucial, especially in sensitive applications like medical diagnoses, where errors can have severe consequences.
This dissertation focuses on uncertainty estimation in NLP, a less explored but essential area. Uncertainty estimation helps evaluate the confidence of NLP model predictions. We propose new methods tailored to various NLP tasks, acknowledging their unique needs.
NLP tasks are divided into natural language understanding (NLU) and natural language generation (NLG). Within NLU, we look at tasks from two perspectives: a global view (e.g., document-level text classification) and a local view (e.g., sentence-level inference and token-level entity recognition). Our research spans text classification, named entity recognition (NER), and text summarization, with a special focus on few-shot text classification due to its recent prominence.
For text classification, we introduce the MSD model, which includes three components to enhance uncertainty score accuracy and address overconfidence issues. This model integrates seamlessly with different neural networks and shows consistent improvements in experiments.
For few-shot text classification, we develop Contrastive Learning from Uncertainty Relations (CLUR), designed to work effectively with minimal support samples per class. CLUR autonomously learns pseudo uncertainty scores, demonstrating effectiveness with various contrastive learning components.
In NER, we address the unique challenges of entity interrelation and span prediction errors. We propose the Sequential Labeling Posterior Network (SLPN) to estimate uncertainty scores while considering uncertainty propagation from other tokens.
For text summarization, we create a benchmark with tens of metrics to evaluate uncertainty estimation methods across two datasets. This benchmark helps assess the reliability of these methods, highlighting the need for diverse, uncorrelated metrics.
Overall, our work advances the understanding and implementation of uncertainty estimation in NLP, providing more reliable and accurate predictions across different tasks.
| Identifer | oai:union.ndltd.org:VTETD/oai:vtechworks.lib.vt.edu:10919/118994 |
| Date | 15 May 2024 |
| Creators | He, Jianfeng |
| Contributors | Computer Science and#38; Applications, Lu, Chang Tien, Xiao, Bei, Cho, Jin-Hee, Reddy, Chandan K., Zhou, Dawei |
| Publisher | Virginia Tech |
| Source Sets | Virginia Tech Theses and Dissertation |
| Language | English |
| Detected Language | English |
| Type | Dissertation |
| Format | ETD, application/pdf |
| Rights | In Copyright, http://rightsstatements.org/vocab/InC/1.0/ |
Page generated in 0.0034 seconds