This master thesis is available for everyone who is interested in quality management of IS/ICT and not only in this area. It is composed of theoretical introduction, where are discussed different points of view on quality. It deals with historical development and definition of what is the quality. For the purpose of quality management, there are described ISO norm and standard, mostly the quality norms. There is explained importance of these norms in context of our life. In addition the quality management systems like BSC or TQM is also mentioned. Another part of the thesis is about project management of IS/ICT projects and its subpart quality management. The last part of the thesis is about practical application and research. The hypotheses and goals are being verified here.. Together there are seven goals to be fulfilled. First of them is about describing quality and quality management. The rest of goals is about the verification of hypotheses originating from real situations, that the writer had experienced or examined. The first goal is realized by summarizing and commenting information from different sources creating run-through the quality and quality management. The rest of them is fulfilled by empirical research between experts from IS/ICT area, which gives answers for all of the goals. This thesis brings the view over the quality and quality management from its beginning, through applications and real utilization.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:76032 |
| Date | January 2010 |
| Creators | Rusňák, Peter |
| Contributors | Chlapek, Dušan, Pecha, Tomáš |
| Publisher | Vysoká škola ekonomická v Praze |
| Source Sets | Czech ETDs |
| Language | Slovak |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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