Enterprise Resource Planning (ERP) systems are part of information systems on which
organisations depend when conducting business. An ERP system offers useful functionality in
the smooth running of any organisation. This dissertation investigates the impact of ERP
implementation at SASSA North West Regional Office. It highlights problems of the current
ERP system by delineating the weaknesses and pitfalls. The relevant literature has been
visited and has served as a primary data that adds value to the dissertation. Collation of the
relevant data is followed by a discussion of the employee perception of the impact of ERP
implementation. The relative lack of research of impact on ERP implementation is the
primary impetus of this study. The sample was drawn from SASSA North West Regional
Office employees who were cooperative in the execution of the study. As a result of this, the
research on the subject has moved beyond the limited confines of ERP implementation to
focus more on the impact of the ERP system. ERP system is focused on standardisation and
synchronisation of information as a result of improved organizational efficiency, but
unfortunately problems with the ERP system can create challenges and dissatisfaction among
the end users, resulting in fai lure to deliver the anticipated benefits. The findings of this study
revealed that there is deficiency in the ERP system; employees are worried about data loss
when they use the system, find system enors, experience difficulty in exporting data, and are
not satisfied with the quality of output from ERP system. SASSA management should
explore opportunity to ensure that the employees are trained to be familiar with the ERP
system, improve system reliability, reduce possible system errors, and look at the conclusion
and recommendations made in this dissertation. / Thesis (MBA) North-West University, Mafikeng Campus, 2012
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:nwu/oai:dspace.nwu.ac.za:10394/15760 |
| Date | January 2012 |
| Creators | Mogorosi, Itumeleng Silas |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
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