Two schedules of performance feedback were examined to determine their effects on the endurance of work habits. Three health-care routines (feeding, positioning, and transferring physically disabled clients) were task-analyzed and four direct service providers' actual performances were measured weekly. Concurrent schedules and multiple baselines across subjects and response classes were used to evaluate the effects of written instruction and intensive and intermittent feedback schedules. Results showed that instructions led to, at best, slight and usually brief change. Marked improvements in performances were noted after feedback, regardless of schedule. Follow-up measures indicated that performances maintained above baseline levels after both schedules. Subjects favorably rated the feedback program and recommended provision of this service to co-workers. Cost estimates indicate that while considerable time was spent developing the observational system used to assess work performances, the feedback procedure was easy to use and did not interfere with patient care.
| Identifer | oai:union.ndltd.org:UMASS/oai:scholarworks.umass.edu:dissertations-6916 |
| Date | 01 January 1987 |
| Creators | ALAVOSIUS, MARK PAUL |
| Publisher | ScholarWorks@UMass Amherst |
| Source Sets | University of Massachusetts, Amherst |
| Language | English |
| Detected Language | English |
| Type | text |
| Source | Doctoral Dissertations Available from Proquest |
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