Using Mehrabian and Russell’s (1974) stimulus (S) - organism (O) - response (R) model, this study developed online shopping experience framework that explains consumer behavioral responses toward online and offline stores. The results of the examined hypothesized relationships in this study reveal website attributes that create positive affective and attitudinal states and behavioral responses toward the retailers and retailers’ websites. Among website attributes, interface design is the strongest predictor of all behavioral responses, while website attributes relating to shopping services and security/privacy affect long term behavioral responses, such as purchase intention and brand loyalty. This study is imperative to practitioners and researchers, as they will help further develop online store environments and online shopping experience.
| Identifer | oai:union.ndltd.org:unt.edu/info:ark/67531/metadc149694 |
| Date | 08 1900 |
| Creators | Zimmerman, Jonelle |
| Contributors | Yang, Kiseol, Kim, Haejung M., Josiam, Bharath, Kinley, Tammy |
| Publisher | University of North Texas |
| Source Sets | University of North Texas |
| Language | English |
| Detected Language | English |
| Type | Thesis or Dissertation |
| Format | Text |
| Rights | Public, Zimmerman, Jonelle, Copyright, Copyright is held by the author, unless otherwise noted. All rights Reserved. |
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