Due to the several facts, like the effect from global economical recession onto our domestic insurance industry, the influence from non-stop interest rate declining in cost-benefit of management, Taiwan becoming one of the WTO members, the high-rates of insurants in Taiwan, the change of consumer¡¦s demand, as well as the passing Law for mergers of Financial Insitutions and Financial Holding Company Law, some insurance companies are facing severe challenges. In order to survive and develop, these insurance companies would like to provoke their employees¡¦ conscious about this crisis and to re-assess the goal and achievement for their organizations. The project is designed for assisting H Insurance Brokerage Company to process the intervention activity about the organizational transformation.
Now-a-days most of the research topics about organizational transformation and development are focused on a big scale of structural convergence like system reengineering and strategic application or the research topics stress on the discussion about the effects element instead of the working process of organizational transformation execution. Therefore, the purpose of this thesis is taking H insurance Brokerage Company as an example to apply Quasi-Experimental method to do the case study on organizational transformation process and the changing situation of organizational efficiency after the intervention activity, which was based on the action research.
Within one-year intervention process, this thesis is advanced with these three steps, searching for a fixed position, searching for a consensus, and developing the effective leadership. The production of these three steps is created for resolving the former problems and each of these steps includes ¡§ to diagnose, to plan, to execute,
to assess¡¨. At the same time, the research methods such as observations, interviews, conference records and document files as well as Quantitative method, were applied, including twice survey collections, document assessment and analysis. Based on the result from the analysis of these required information, this thesis discovers:
1.Both participants¡¦ ability and organizational performance are elevated through the research process of participatory activity.
2.This case-studied company re-news its location, develops its new goal, and completes its management tools like flowchart, system manual and operational manual after intervenient.
3.Both administrators and participants experienced this learning process of Learning- Internalization-action- improvement during the action research sessions.
4.Action research sessions allows both organization and its members to endlessly improve and develop within endlessly creative changing process.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0609104-123600 |
| Date | 09 June 2004 |
| Creators | Hsu, Pi-Hui |
| Contributors | Chin-Kang Jen, Bi-Fen Hsu, Ming-Chu Yu, Ching-Wen Wang |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0609104-123600 |
| Rights | not_available, Copyright information available at source archive |
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