This research takes the perspectives of employees¡¦ perception towards Organizational Change; explore the influential factors of Career Development of Marsh insurance brokers and its relationship with Emotional Intelligence. Besides, this research takes personal differences of population variable as independent variable, independently explore each influential factor and analyze its variance.
Having gone through the process of literature review, consulting professionals and interviewing with the employees, the research framework was then finalized. Taking into account the issue of language and terminology differences, apart from consulting four insurance professional on questionnaire design, comment from the head of Human Resources of each country was also sought. Finally it was decided to have 3 versions of questionnaire, i.e. the Traditional Chinese version, Simplified Chinese version and English version. 107 valid questionnaires were finally collected with a valid sample return rate of 36.27%.
Regarding the statistical analysis, firstly a confidence analysis was done on each variable factor to validate its confidence. Those inapplicable questions were then deleted. Then other statistical tools like Independent T Test, one-way ANOVA, Pearson correlation analysis, multiple regression analysis were employed to perform further analysis.
It is shown that there are only a few findings of significant variance on personal background of population statistics and its independent variables, dependent variables, moderating variables. This matches with the characteristics of cultural difference. Besides, in the aspect of ¡§Perception towards Organizational Change¡¨, there are only a few factors which have significant relations on ¡§Influential Factors of Career Development¡¨, implying that personal factor and the need for teamwork are the key factors. This also matches with the fact that servicing corporation emphasizing team-spirit, but not only heroic individualistic operation. Finally, in the relationship of Emotional Intelligence on ¡§Perception towards Organizational Change¡¨ and ¡§Influential Factors of Career Development¡¨, it appears ¡§Emotion¡¨and¡§Behavior¡¨with moderating effect on partial Influential Factors of Career Development. This shows that personal elements and teamwork have significant impact on interpersonal relationship. Hence, effectively enhance the interaction of employees with the participation of senior management and team leaders take care of subordinates will help to build good team spirit and working environment.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0205107-155354 |
| Date | 05 February 2007 |
| Creators | Hu, Feng-chuan |
| Contributors | Jin-feng Uen, Shyh-jer Chen, Liang-chih Huang |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0205107-155354 |
| Rights | campus_withheld, Copyright information available at source archive |
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