Service role performance as a workgroup phenomenon customer-contact employee role performance effects on service productivity /

Description

Thesis (Ph. D.)--Florida State University, 2004. / Advisor: Dr. Michael D. Hartline, Florida State University, College of Business, Dept. of Marketing. Title and description from dissertation home page (viewed Sept. 22, 2004). Includes bibliographical references.

Links & Downloads

1. http://etd.lib.fsu.edu/theses/available/etd-07092004-183547

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Additional Fields

Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/56817834
Date	January 2004
Creators	DeWitt, Thomas. Hartline, Michael D.
Source Sets	OCLC
Language	English
Detected Language	English